Special Support

About us
Herbs for Animals cc t/a Honeyvale Herbs is a natural supplements for animals manufacturer and distributor. Our product offering and a full description of our services are available on this website.

Use of Site
You may only use this site to browse the content, make legitimate purchase of products and/or services and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase of service. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty
The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement. The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents. The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights
We reserve the right to:

– Modify or withdraw, temporarily or permanently, the website (or any part of) with or without notice to you and confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or
– Make amendments to these conditions, and your continued use of the Website (or any part of) following such amendments shall be deemed to be your acceptance of such amendments. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website.
– We will reasonably endeavour to maintain the website and as such the Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of this website or because of a failure, suspension or withdrawal of all, or part of the website due to circumstances beyond our control.

Payment Options
All transactions will be processed in South African Rands (ZAR). We accept credit card, EFT and Payfast voucher payments via the website using the Payfast merchant plugin, as well as direct payments via EFT.
EFT payments must reflect in our bank account before goods will be despatched.

Security Details
– PayFast is developed with the same demands on security and performance as web sites used for banking services and share trading. Your account login, personal details and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption.
– Your sensitive financial information (like credit/debit card details) is never sent to Honeyvale Herbs so you can send money without sending your financial information.
– We make use of 3D Secure to further enhance the security of credit card transactions on PayFast for all high value transactions.

Return and Refunds Policy
The provision of goods and services by Honeyvale Herbs is subject to availability. In cases of unavailability, Honeyvale Herbs will contact you with options.
An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Honeyvale Herbs.
If a product is damaged or broken when you receive it, you must inform Honeyvale Herbs within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.
All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product.
If you receive the wrong product you must contact Honeyvale Herbs within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.

Customer Data / Privacy Policy
Honeyvale Herbs is committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you have accepted these subsequent changes.

Information Collected
From All Visitors:
Information Collected and Stored Automatically when you visit our website to read pages or download information, we automatically collect and store the following non-identifying information:
– The Internet protocol (IP) address from which you access our website. An IP address is a unique number that is automatically assigned to the computer you are using whenever you are surfing the web.
– The type of browser, such as Netscape or Internet Explorer, and operating system, such as Windows Vista or Linux, used to access our site.
– The date and time our site is accessed, for the purpose of monitoring demand.
– The pages visited, for the purpose of improving the efficiency of our website.
– Some of our web pages utilise ‘cookies’ so that we can better serve you with more tailored information when you return to our site. ‘Cookies’ are used to enhance your interactive experience and generally improve our service to you. You can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

This information does not identify you personally. We maintain the above information in system logs. We use this information to make our site more useful to visitors by learning the number of visitors to our site, the number of pages served, and the level of demand for specific pages. We do not track or record information about identifiable individuals and their visits.

E-mail:
When you send us personally-identifying information in an e-mail, we use the information you provide only to help us gather the information you might request. In an effort to respond to your request, information you submit may be viewed by various people within Honeyvale Herbs. Once received, the information in your e-mail is protected in accordance with law, (e.g. the Privacy Act and the Freedom of Information Act).

Subscribers:
The following additional policies apply to subscribers of our services:
– To register for our services you will have to provide us with personally-identifiable information to enable us to provide you with our services. The information you provide will be entered into our database.
– If you register as a subscriber, we do not make your personally-identifiable information available to anyone unless required by law to do so.

For Security, Intrusion, and Detection:
For site security purposes and to ensure that this service remains available to all users, our computer system employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Subscriber terms and conditions
The following principles define our commitment to protect the privacy of our customers. We will not sell or rent our customer lists or information about any customer:
1. Insuring Consumer Privacy
– We release individual information only if the customer gives their consent or when we are required to do so by law or other regulatory authority.
– We will encourage a strong commitment to consumer’s privacy within the companies we select as business partners.
2. Information Practice
– We limit the information we collect about customers to what is needed to accurately provide products and services requested by our customers.
– We employ rigorous technology and employee practices to ensure the highest possible standards of accuracy, completeness and timeliness.
– If we must deny a consumer’s application for service or terminate a consumer’s relationship with us, in cases other than fraud we will provide upon request the reasons, nature, substance, and information used in the decision.
3. Employee Standards
– Only those employees needed to carry out the business functions may have access to information on individual customers.
– We employ security techniques to safeguard our customer information.
– Each employee has a personal responsibility for maintaining customer confidence in Honeyvale Herbs.
– We train each employee on the Honeyvale Herbs Privacy Principles, and those violating these principles will be subject to disciplinary action, including dismissal in appropriate cases.

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Disclaimer
It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error, Honeyvale Herbs accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.

The information contained in this website and/or all our products, services and communications are presented for education purposes only. This information is not intended to diagnose, treat prevent, or cure any disease, nor is any such claim made, and is not intended to substitute for the advise, treatment or diagnosis of a qualified licensed professional.

Country of Domicile

This website is governed by the laws of South Africa and Honeyvale Herbs chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: Postnet Suite 363, Private Bag X1, Melkbosstrand, 7437

Variation
Honeyvale Herbs may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information
This website is run by Herbs for Animals CC t/a Honeyvale Herbs based in South Africa
Honeyvale Herbs contact details
Telephone: +27(0)21 5725661
E-mail: info@honeyvaleherbs.com
Copyright Notice
Copyright Notice: 2019 © Honeyvale Herbs. All rights reserved.
Notice specific to copyrighted material owned by Honeyvale Herbs: Honeyvale Herbs hereby gives you permission to retrieve, store, cite, refer to or print material from this website only for educational, non-commercial or personal use.

You are not permitted to reproduce, publish, perform, broadcast, make an adaptation of, sell, offer or hire any copy of the materials without the prior written permission of Honeyvale Herbs.

Introduction
This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.
We know that there’s a lot of information here but we want you to be fully informed about your rights, and how Herbs for Animals cc t/a Honeyvale Herbs uses your data.
We hope the following sections will answer any questions you have but if not, please do get in touch with us.
It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.

When you are using the Honeyvale Herbs Websites Herbs for Animals cc is the Data Controller.

PRIVACY STATEMENT
SECTION 1 – WHAT INFORMATION WE COLLECT AND WHAT WE DO WITH IT

When you purchase something from Honeyvale Herbs website, or direct from our office, as part of the buying and selling process, we will collect the personal information you give us such as your name, address, telephone number and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. For Email marketing, and only when you give us permission we would hold your email address, name and marketing interests so we may send you emails about our business, new products, offers and other updates, that are relevant to you.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, or signing up to our newsletter, we will ask you directly for your expressed consent or provide you with an opportunity to say no. By signing up to our newsletter you are giving us consent for your personal data to be transferred and processed by Mail Chimp.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you.
You can easily unsubscribe from our newsletters by clicking on the link at the bottom of the email.
You can modify or delete your account at any time by logging onto your account or contacting us at info@honeyvale.co.za by phone on +27 (0)21 572 5661 or write to us at:
Honeyvale Herbs, P.O. Box 1462, Dassenberg, 7350, Western Cape, South Africa.

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and payment transaction processors will have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Namibia and your transaction is processed by a payment gateway located in South Africa, then your personal information used in completing that transaction may be subject to disclosure under South African legislation. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately used, lost, misused, accessed, disclosed, altered or destroyed. We do not store customer payment information and the credit card information you supply when you use the payment gateway is encrypted by the relevant merchants (Payfast, etc) using secure socket layer technology (SSL).

SECTION 6 – COOKIES

Personal Information – This site may request personally identifiable data from you which may include your email address, and other personal information such as your address, telephone number, etc, and in the case of online payment, your credit card number and expiration date. In addition, our web server may automatically recognise and store your email address or your domain name when you log into our site or the email address of those who communicate with us via email. We may aggregate information about what pages on our site you visit or access.
Herbs for Animals cc t/a Honeyvale Herbs endeavours to do its best to protect the privacy of your personal information and will not use this information except in connection with your use of our websites, or for the development of the websites so that we can provide you with a quality service. We may use your email address to send you information concerning our organisation and websites, unless you advise us that you do not wish to receive this information.

SECTION 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you,
please contact us at info@honeyvale.co.za or write to our Privacy Compliance Officer, Honeyvale Herbs, P.O. Box 1462, Dassenberg, 7350. Should you wish, you can also request a copy of the data we hold about you.