Returns & Refund Policy

Last updated: 11 November 2026

We want you and your animals to be happy with every Honeyvale Herbs product. This policy explains when you can return a product and how refunds work. It does not affect your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

Changed your mind? 7-day returns

You may return products within 7 days of delivery for any reason, as long as they are:

  • unopened, with the seal intact; and
  • unused and in their original packaging, in a condition we can resell.

Because our products are herbal blends and supplements that are fed to animals, we cannot accept returns of opened or used products for health and safety reasons, unless the product is faulty.

For change-of-mind returns, you are responsible for the cost of sending the product back to us.

Damaged, faulty or incorrect products

If your order arrives damaged, a product is faulty, or you received the wrong item, please email us within 7 days of delivery with your order number and photos of the product and packaging. We will replace the product or give you a full refund, including the delivery cost, and we will arrange and pay for the return if one is needed.

If a product develops a fault later, contact us and we will assist in line with your rights under the Consumer Protection Act.

How to return a product

  1. Email info@honeyvaleherbs.com with your order number, the product(s) you want to return and the reason.
  2. We will confirm your return and send you the return address and instructions. Please do not send products back before we have confirmed the return.
  3. Pack the products securely and keep proof of sending until your refund has been processed.

Refunds

Once we have received and checked the returned product, we will let you know whether your refund has been approved. Approved refunds are paid back to your original payment method (card or EFT through Payfast, or to your bank account) within 30 days of us receiving the return, and usually much sooner. Depending on your bank, it may take a few extra working days for the refund to show in your account.

For change-of-mind returns, the original delivery fee is not refunded.

Exchanges

If you would like a different product instead, let us know when you request your return and we will help you with an exchange.

Cancelling an order

If you want to cancel an order before it has been dispatched, email us as soon as possible and we will refund you in full. Once an order has been dispatched, the returns process above applies.

Contact us

Honeyvale Herbs
Email: info@honeyvaleherbs.com
Tel: 083 845 3668
Postnet Suite #363, Private Bag X1, Melkbosstrand, Western Cape, 7437, South Africa