Shipping Policy

Last updated: 11 November 2026

This policy explains how and where we deliver orders placed on honeyvaleherbs.com, what delivery costs and how long it takes.

Where we deliver

We deliver to street addresses in all nine provinces of South Africa. We do not currently ship outside South Africa.

Delivery costs

  • Standard delivery: calculated at checkout by our courier partner (Bob Go), based on the weight of your order and your delivery address.
  • Express delivery: available at checkout for most addresses, at the rate shown.
  • Free delivery: on orders of R2,300 or more, including VAT (after any discounts).

The exact delivery cost, including VAT, is shown at checkout before you pay.

Order processing

Orders are packed and dispatched within 1–3 working days (Monday to Friday, excluding public holidays) after your payment has been confirmed. Orders placed over a weekend or public holiday are processed on the next working day.

Delivery times

We use a courier service booked through Bob Go. Once dispatched, orders are usually delivered within 2–5 working days to main centres. Deliveries to outlying and rural areas may take a few extra days. Delivery times are estimates, and delays caused by the courier, weather or other events outside our control can occasionally happen.

Tracking your order

When your order is dispatched, you will receive an email with your tracking reference. You can also track your parcel on our order tracking page using your order number or tracking reference.

Delivery address

Please make sure your delivery address and phone number are complete and correct, as the courier may need to contact you. If a parcel cannot be delivered because of an incorrect address or because nobody was available to receive it, an extra courier fee may be charged to redeliver it.

Damaged, missing or incorrect items

Please check your parcel when it arrives. If anything is damaged, missing or incorrect, email us within 7 days of delivery with your order number and photos, and we will sort it out. See our Returns & Refund Policy for details.

Contact us

For any delivery questions, email info@honeyvaleherbs.com or call 083 845 3668.